Refund policy

No Refunds Policy

We do not accept refunds, returns, or exchanges unless one of the following occurs:

• You receive the wrong item
• Your item arrives damaged
• Your package is lost in transit

In these cases, please contact us within 7 days of receiving your order (or expected delivery date for lost packages) with your order number and photo evidence if applicable.

 

Lost or Damaged Packages

 

If your order is lost or arrives damaged, we will investigate the issue and offer a replacement when eligible.

For any shipping-related concerns or inquiries, please email our support team at Sales@sleekessence.co.uk